Empathic Listening: From Inner and Outer Conflict to Peace and Harmony (Archive)

1.0 CME / 1.0 CMD Management / 1.0 MOC

Working in a health care setting can be stressful and fraught with conflict. Learning how to soothe oneself and others when feelings escalate will make work more enjoyable and create peace and harmony inside you and around you. The Nonviolent Communication skills of empathy for self and others will be demonstrated and attendees will have opportunity to practice the skills. 

Learning Objectives

  • Name five blocks to empathy
  • Identify the difference between faux feelings and feelings
  • Recognize that needs are universal and directly impact feelings
  • Recognize when they are upset and be aware of the different choices for responding and reacting to a situation
  • Discern the feelings and needs underneath a statement

Paige Hector, LMSW, is a clinical educator and professional speaker and is passionate about simplifying processes, improving resident outcomes and helping staff find, and keep, the joy of working in post-acute and long-term care settings. She writes extensively on diverse topics and is currently working on several chapters for the 2nd edition of Managing the Long-Term Care Facility. She serves on a national work group for trauma-informed care and is very active with The Society for Post-Acute and Long Term Care Medicine. Ms. Hector was named the 2018 Gerontologist of the Year by the Arizona Geriatrics Society.

Melanie Sears, RN, MBA, PhD, has an extensive background in a variety of healthcare settings including inpatient psychiatry, administration, and consulting. As a Nonviolent Communication (NVC) trainer, she shares her passion for resolving conflict using NVC principles and creating humane and healing environments in which to work and to receive care. She was inspired to write the book Humanizing Health Care when she found that the way staff treat each other and patients in an inpatient psychiatry unit where she worked as an RN were incongruent with her values of respect, healing, and growth. She authored two workbooks about NVC in the healthcare setting, one geared toward family members caring for loved ones living with mental illness and the other titled Choose Your Words is geared toward professionals. She writes about the power of empathy and describes concrete actions using NVC to connect and to heal. Melanie lives in Washington State and works with couples and individuals using the skills she writes about.

Credit Information:

Activity Created 8/2021
Credits Available Until 8/2024

Credit Statements: 

CME: AMDA – The Society for Post-Acute and Long-Term Care Medicine designates this enduring material for a maximum of 1.0 AMA PRA Category 1 Credit(s)TM. Physicians should only claim credit commensurate with the extent of their participation in the activity.

AMDA – The Society for Post-Acute and Long-Term Care Medicine for Post-Acute and Long-Term Care Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

CMD: This self-study activity has been pre-approved by the American Board of Post-Acute and Long-Term Care Medicine (ABPLM) for a total of 1.0 management hours toward certification or recertification as a Certified Medical Director (CMD) in post-acute and long-term care medicine. The CMD program is administered by the ABPLM. Each physician should claim only those hours of credit actually spent on the activity.

Maintenance of Certification (MOC): Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 1.0 Medical Knowledge MOC points and patient safety credit in the American Board of Internal Medicine’s (ABIM) Maintenance of Certification (MOC) program. Participants will earn MOC points equivalent to the amount of CME credits claimed for the activity. It is the CME activity provider’s responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit. 

Visit the Continuing Education page for information on if and how you can claim credit/hours for AMDA’s education.

Disclosure Information:

The Society requires the disclosure of all speaker/faculty/planner’s relevant financial relationships; presence of off-label use of a device or medication; and discussion of any experimental, new or evolving topic prior to each accredited education activity.

If the learner perceives any bias toward a commercial product or service, advocation of unscientific approaches to diagnosis or therapy, or recommendation, treatment, or manners of practicing healthcare that are determined to have risks or dangers that outweigh the benefits or are known to be ineffective in the treatment of patients please report this to the Society’s staff.

All relationships have been identified, mitigated, and resolved. 

The speakers have no financial relationships to disclose.

The following AMDA Online Education Committee members have financial relationships to